engagements
The smallest engagement that solves the real problem.
Five offers, ordered as a ladder — most clients enter through the diagnostic and climb only as far as their problem requires. Every engagement runs the same arc (diagnose → redesign → build → enable → leave), every one ends with your team owning the result, and none of them lock you into the next. That's on purpose.
start here · fixed fee
The AI Capability Diagnostic
The problem it solves
“We have the tools and the mandate. Adoption isn't happening, and we can't see why.”
Who it's for
The executive who issued the AI mandate, or the department leader who received it — anyone accountable for results who needs the fog converted into a plan.
What happens
A structured audit of your workflows, knowledge ecosystems, governance, and adoption barriers, run against the eight-part enablement framework. Interviews with the people doing the work, not just the people describing it.
What you keep
A friction map of where AI creates value in your organization and where it won't. A governance gap assessment — what needs rules before legal comes asking. A prioritized roadmap with the first intervention fully scoped.
The outcome
You know exactly where you stand and what to do first. If the right next step is something I don't sell, the roadmap says so.
workflow redesign · scoped
Pilot-to-Practice
The problem it solves
“The pilot worked. Then everyone went back to the old way.”
Who it's for
A function leader with a stalled pilot, a high-friction workflow, or an AI tool that's technically deployed and practically ignored.
What happens
One workflow, taken all the way: redesigned around how the work actually happens, with AI embedded where it earns its place. I build the operational layer pilots never get — governance, evaluation criteria, SOPs, playbooks, a measurement baseline — and where the solution needs technical implementation (agentic workflows, integrations, evaluation systems), I build that too. Then the team that owns the workflow gets trained to run it.
What you keep
A workflow that permanently operates the new way, the standards and governance that keep it trustworthy, the metrics that prove it, and a team that can maintain and improve it without me.
The outcome
The internal success story that funds everything after it — with numbers. The pattern comes from the engagement at Airbnb that became the company's first self-serve refund resolution experience, saving an estimated $3M.
the flagship · retainer
Fractional AI Enablement Lead
The problem it solves
“We need the enablement function, not another project. And we can't fill the role.”
Who it's for
The executive with an AI Enablement req that's been open for months — or an organization that needs the function before it can justify the full-time headcount.
What happens
I run your AI enablement function as a fractional lead and build it while running it: the enablement program and adoption roadmap, champion networks that carry adoption beyond my sessions, tiered training pathways from IC to executive, prompt libraries and playbooks, the governance and responsible-use framework, and adoption measurement with reporting your leadership can act on.
What you keep
All of it — plus the part no agency offers: I write the hiring profile for the permanent role, help you interview, and onboard my own replacement. The engagement is designed from day one to make me unnecessary.
The outcome
A running enablement function with a trained internal owner. Not a dependency. Not a subscription. A capability.
advisory · retainer or by the question
Executive Advisory
The problem it solves
The decisions you can't delegate.
Who it's for
Executives and function leaders navigating where AI actually belongs in the operating model, what governance you need before legal comes asking, how to restructure without losing the craft — and what your vendors aren't telling you.
What you keep
A senior thinking partner who has built these systems from the inside — at Airbnb, at Coursera, and across client organizations from credit unions to startups — and who will tell you when the honest answer is “don't.”
team training · half-day to multi-week
The Curriculum, In-House
The problem it solves
“Our teams need capability, not another tool demo.”
Who it's for
Teams and leaders who need durable AI fluency — as part of a capability engagement, or as the beginning of one.
What happens
The curriculum I taught for four years at UX Content Collective — the eight-part enablement and content operations frameworks, hands-on and tiered from IC to executive — tailored to your stack, your governance reality, and your teams' actual work. Training here is positioned honestly: it's the enable move of the method, strongest when it's building capability into a system that exists, not substituting for one.
What you keep
Practitioners who can run the method themselves — and training materials your team owns.
Start with the conversation.
One email. Thirty minutes, no deck. I'll propose the smallest engagement that solves the real problem — and if the fit isn't right, I'll say so and point you somewhere better.